Title: Human Resources Coordinator

Reports to: Senior Human Resources Manager

Supervises: None

Status: Non-Exempt

Objective

The Human Resources Coordinator provides high-quality administrative and customer service support to the Human Resources department, assisting with recruiting operations, onboarding coordination, associate engagement initiatives, and HR administration while maintaining a professional, high-touch experience for associates, candidates, and partners.

Duties and Responsibilities

• Provides administrative and logistical support for full-cycle recruiting processes, including:
  • Candidate sourcing support
  • Initial screening of candidates for entry-level roles, including resume review and phone or virtual pre-screens, in alignment with established hiring criteria
  • Interview scheduling and coordination
  • Pre-employment and onboarding communications
• Partners with Recruiting and HR leadership to ensure a smooth, high-touch candidate and new hire experience
• Coordinates and attends job fairs, career events, and community recruiting events, including logistics, vendor communication, materials preparation, and follow-up correspondence
• Supports onboarding execution, including welcome communications and badge photos
• Collaborates with HR, Marketing, and external partners on social media and employment communications focused attracting talent
• Drafts and ensures timely delivery of associate communications according to HR Communication Calendar
• Drives engagement in the Work Family Teams Channel by curating posts, polls and other activities
• Serves as the primary administrator for the Nectar associate recognition platform, including monitoring participation, reporting, and supporting awards, challenges, and special point distributions
  • Visits new hire training classes to discuss Nectar and Associate Council initiatives
• Serves as the primary coordinator and planner for on-site and off-site associate events, engagement activities, and wellness initiatives, ensuring activities are executed within established budgets
• Tracks event- and engagement-related expenses, maintains budget documentation, and supports reconciliation and reporting of costs
• Assists with coordination and communication for wellness programs and initiatives
• Supports the launch, communication, and administration of Associate Engagement and Pulse Surveys
• Configures, distributes, and collects responses for associate surveys, including stay interviews and post-event surveys
• Manages inventory of KEMBA swag and event materials
• Drives the development, formatting, and distribution of the company newsletter
• Develops and administers associate relations programs and activities, including awards, certificates, retention and recognition programs, and associate discount programs
• Maintains breakroom boards with current information on upcoming events, initiatives, and community involvement
• Serves as a member of the Associate Council and acts as a liaison between the Associate Council, Diversity Council, and Community Resource team to ensure alignment and consistent organizational communication
• Serves as a backup to Receptionist in covering daily front desk duties
• Provides multilevel administrative support to the Human Resources department as requested
• Always maintains utmost confidentiality regarding all matters of Human Resources Administration
• Performs all duties in a manner that is fully compliant with industry applicable regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs.
• Relates to other people beyond giving and receiving instructions:
  • Gets along with coworkers or peers without exhibiting behavioral extremes
  • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Responds appropriately to criticism from a supervisor
• Performs other duties as assigned

Required Qualifications

• High school graduate or GED equivalent
• One to two years administrative experience using independent judgment to complete tasks
• Prior experience in a Human Resources Department environment a plus
• Excellent written and verbal communication skills
• Ability to draft correspondence and basic reports and ensure accuracy of spelling and language
• Excellent interpersonal and organizational skills and the ability to effectively interface with parties inside and outside the organization
• Exceptional overall customer service skills
• Excellent judgment and decision-making skills consistently demonstrating tact and diplomacy; maintains confidentiality of information
• Cooperative, self-motivated, flexible, patient, and able to solve problems
• Proficient with Microsoft Office applications
• Ability to work independent as well as in a team environment; displays and encourages teamwork
• Must be able to prioritize and make decisions with minimal supervision

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.