Title: Receptionist

Reports to: Senior Human Resources Manager

Supervises: None

Status: Non-Exempt

Objective

The Receptionist provides a professional and welcoming first point of contact for the corporate office by greeting visitors, managing front desk operations, and supporting a secure, organized workplace environment. The role also provides administrative and coordination support for Human Resources and Training activities in partnership with internal teams.

Duties and Responsibilities

• Professionally greets, welcomes, and directs visitors; notifies staff of visitor arrivals; and serves as the primary front-of-house contact for the corporate office
• Performs daily opening and closing procedures and maintains a clean, organized, and welcoming front desk and lobby environment in accordance with established policies and procedures
• Manages incoming and outgoing mail and deliveries, including accepting and logging deliveries, processing mail, tracking overnight shipments, coordinating carrier pick-ups, and assisting with mailings (labels, envelope preparation, and assembly)
• Serves as the primary owner of employee and visitor security badge processes, including badge access setup and updates, while partnering with Facilities to support building access, security protocols, and related coordination activities
• Maintains and regularly updates evacuation logs, emergency procedures, and evacuation process documentation, and supports office safety readiness and related communications
• Supports administrative onboarding functions, including maintaining and updating associate directories and intranet resources, and coordinating the ordering and distribution of associate materials such as name badges, plaques, and business cards.
• Supports KEMBA Wear administration by ensuring accurate order reconciliation, coordinating product distribution, and addressing basic order-related issues
• Provides administrative support to the Human Resources and Training teams as requested, including assisting with preparation and distribution of routine reports, letters, and documentation
• Supports learning and development resources by assisting with organization, upkeep, and inventory tracking for the Learner Library
• Supports HR and Training Teams with process and policy documentation stored on The Grove, supporting formatting, version control, organization, and accuracy
• Provides additional administrative support to the Human Resources department as requested
• Maintains utmost confidentiality regarding all matters of Human Resources Administration
• Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions:
  • Communicates with coworkers or peers without exhibiting behavioral extremes
  • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Responds appropriately to feedback
  • Performs other duties as assigned

Required Qualifications

• High School diploma or equivalent education and experience
• Prior customer service experience
• Proven track record of reliable attendance and punctuality
• Knowledge of most Microsoft Office software
• Strong organizational skills and attention to detail
• Must value a high degree of accuracy
• Professional and welcoming demeanor
• Exceptional communication skills

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

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