Title: Loan Servicing Specialist

Reports to: Loan Servicing Supervisor

Supervises: None

Status: Non-Exempt

Objective

The Loan Servicing Specialist is responsible for maintenance on existing loans while providing excellent service to internal partners, external parties and members.

Duties and Responsibilities

• Collects, sorts, delivers and processes the mail which is direct to the Consumer Lending Department
• Processes paid-off KEMBA loans, including release of collateral, mortgage satisfactions and paid security agreements
• Conducts payment reversals and modifications to correct errors
• Ensures that title work is correctly completed and protects the credit union by filing necessary liens on titles
• Provides management with periodic reports regarding status of lien filings and titles
• Prepares documents for member signatures and ensure accuracy of completed forms
• Issues loan payoffs and verifications to authorized third parties.
• Assists with research and resolution of any consumer loan related issues
• Communicates with KEMBA associates, members, dealerships and other external institutions as needed in day-to-day operations of the department
• Provides exceptional member care by having good time management skills and accurate execution of job duties
• Strives to meet all goals established for this position
• Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions:
• Communicates with coworkers or peers without exhibiting behavioral extremes
• Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
• Responds appropriately to criticism from a supervisor
• Performs other duties as required by management

Required Qualifications

• High school diploma or equivalent education and experience
• 1 Year related experience in a financial institution
• Knowledge of title work and lien filings
• Strong organizational skills and attention to detail
• Values a high degree of accuracy and speed
• Professional demeanor
• Effective verbal and written communication skills
• Adapts to quick changes in pace or workload
• Ability to work well independently, or as part of a team
• Assertive problem-solving skills

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.